Shipping & Returns Policy

Shipping and Handling

We ship all orders, domestic and international, from within the United States. It is our aim to offer the personalized customer service we are known for, while also bringing you the fast shipping times and guaranteed secure delivery of a much larger company. We offer USPS or FedEx delivery. FedEx shipping requires a street address instead of a PO Box address for delivery. Generally, orders ship within 48 hours, Monday through Friday (PST). Please note we do not ship on weekends.

During holiday and special discount sales, it may take up to four extra days to process your order. To find out more about special offers, be sure to sign up for our newsletter online.

When your order ships you will receive an e-mail notification that includes USPS or FedEx tracking information so you can track your package. Also included is a link where you can check the shipment status. 

All products are individually bubble wrapped. Your order is mailed in a padded envelope, or box, depending on the size of your order. FedEx provides insurance and full tracking from the moment your order leaves our warehouse. We recommend you ship your order with FedEx. If you choose USPS shipping, we recommend Priority Mail because it includes insurance coverage against loss or damage. If USPS loses or damages your order you will need to contact USPS directly. We are not responsible for lost or misdirected packages.

All international orders are shipped via FedEx or via USPS International. FedEx provides the most secure shipments available, with full tracking, package insurance, and customer service options. We actively work with FedEx to update our shipping forms and codes to enable safe and final shipment to countries outside the U.S. 

International - Restrictions for shipping CBD Oil vary from Country to Country and some countries may outlaw CBD oil and all cannabis products altogether. We check USPS’ individual country listings periodically to see if your country  prohibits or restricts cbd products. However, due to currently fluctuating international laws and regulations, we cannot guarantee shipment to any country outside the U.S. that does not have set laws, clearly defined, for import. If you are aware of restrictions for the import of CBD into your country, you are assuming the risk of this order being stopped at customs in your country.

We cannot be responsible for packages held, tampered with, refused, or returned from customs in your country. There are no refunds or replacements for orders lost after leaving the United States, or confiscated or refused by the customs department in your country. Please note we do not calculate, charge or assume charges for VAT, duty or import taxes that may apply for international shipments. 

We do not ship to countries that have banned the sale and import of CBD. Please check your local country regulations prior to ordering.

Returns and Refunds

If you have problems with our products or hardware, please contact us at: -- CLICK THE GREEN SUPPORT TAB ON THE LEFT -- to see if we can help troubleshoot the problem before returning the product.

Please note: We do not accept returns or offer refunds for our CBD tinctures, lotions, vape juice or edibles. For hardware such as vape pens we do offer exchanges within 30 days of shipment for hardware that is defective due to manufacturing or workmanship. Items returned for a refund must be returned within 30 days of shipment, unused and in original condition. Customer is responsible for return shipping. Our return address is:

Kai's Organics
3555 Westwind Blvd. 
Santa Rosa, CA 95403

Please include a copy of your packing slip and list the order #, customer support ticket #, reason for return and resolution requested. We will ship replacement items as soon as possible, or issue you a credit for your next purchase (less shipping).